Last updated: August 19, 2026
This Shipping Policy explains how orders placed through nutrientwiz.com are processed and delivered. It forms part of our Terms and Conditions. The delivery information shown at checkout and in an accepted order is specific to that purchase and controls if it conflicts with this general policy.
1. Delivery destinations
We deliver only to destinations and addresses accepted by the checkout for the products in your cart. Availability can vary by product, address, carrier service, or legal and regulatory restrictions. Displaying a product on the Site does not mean that it can be delivered to every destination.
Some health products may be restricted or require specific authorization in a destination. You are responsible for reviewing local import and product requirements before submitting a cross-border order, if cross-border delivery is offered. We may decline or cancel an order that cannot lawfully or reasonably be delivered and will refund any amount taken for the cancelled item or order.
2. Shipping methods, rates, and promotions
Available shipping methods, charges, and any free-shipping promotion are shown during checkout before you submit the order. A promotion applies only when the displayed requirements are met and may exclude particular destinations, products, or order types where that limitation is clearly disclosed. Taxes and other amounts, if applicable, are shown separately or included as required.
For a cross-border delivery, government charges or import requirements may arise outside the checkout process. The Site does not state that such charges are prepaid unless the checkout or order confirmation expressly says so. Contact us before ordering if the treatment of a destination-specific charge is unclear.
3. Order processing
Processing begins after we receive the order and any required payment authorization. An order acknowledgement confirms receipt, not final acceptance or dispatch. Processing can be affected by stock availability, payment or address verification, order volume, weekends or holidays, product restrictions, and other circumstances.
If an item is unavailable or an order cannot be processed, we may contact you, cancel the affected item, or cancel the order. If payment was taken for a cancelled item or order, we will return that amount to the original payment method. Your financial institution may require additional time to post the credit.
4. Delivery estimates
Any processing, dispatch, or delivery date is an estimate unless it is expressly identified as guaranteed. An estimate begins as stated at checkout or in the order materials and may not include non-business days. Carrier conditions, weather, holidays, peak demand, address problems, customs or regulatory review, and events outside reasonable control can cause delay.
If we learn that we cannot ship within a time we expressly promised, we will provide any notice, option to agree to a delay, cancellation opportunity, or prompt refund required by applicable law. Contact info@nutrientwiz.com if an order has materially exceeded the latest estimate supplied to you.
5. Tracking and split shipments
When tracking is available, it will generally be provided in a dispatch email or through your account. A carrier may need time after dispatch to activate or update tracking. An order may arrive in more than one parcel. If we split an accepted order, we will not add a shipping charge beyond the total you authorized unless you first agree to the change.
6. Address accuracy and delivery access
Please provide a complete, accurate address and any delivery information required by the carrier. Review it before submitting the order. Contact us promptly if you notice an error; an address change or carrier redirect may not be possible after processing or dispatch.
If a parcel is returned because the address was incomplete or incorrect, delivery was refused, or the carrier could not complete delivery after reasonable attempts, contact us. We will explain the available options. Any deduction or additional shipping charge will be applied only if it was properly disclosed and is permitted by applicable law.
7. Delivery, loss, and risk
Ownership and risk transfer when applicable law and the delivery terms for your order provide. Nothing in this policy shifts transit risk to a consumer where the law places that risk on the seller. A carrier scan alone does not remove any mandatory right you may have if goods are not actually received.
If tracking shows an unusual delay or delivery but you cannot locate the parcel, check the delivery area and with other members of the household, then contact us as soon as reasonably possible. We may ask you to confirm the delivery address and cooperate with a carrier trace. We will provide the remedy required by the circumstances and applicable law.
8. Damaged, opened, missing, or incorrect parcels
Inspect the parcel and product promptly after delivery. If an item is damaged, leaking, expired, missing, incorrect, or has a broken or suspicious safety seal, do not consume or use it. Contact us as soon as reasonably possible and retain the item, shipping container, packing materials, label, and order information while the issue is reviewed. Clear photographs may help us resolve the matter and pursue a carrier or supplier claim.
Depending on the facts, stock availability, and applicable law, the appropriate remedy may be replacement, refund, or another lawful solution. Reporting promptly helps investigation, but it does not shorten a mandatory notice period or other statutory right.
9. Product condition after delivery
Follow all storage instructions on the physical product label. Do not use a product if its packaging, safety seal, appearance, or condition raises a safety concern. Contact the manufacturer or an appropriate health professional for product-specific safety guidance, and contact us regarding an order problem before discarding the item unless keeping it would be unsafe.
10. Cancellations before dispatch
Contact us promptly if you want to cancel or change an order. We will try to help, but cancellation or modification is not guaranteed once processing has begun. If an order has already been dispatched, follow our Refund Policy. This paragraph does not limit a cancellation right provided by applicable law.
11. Returns
Do not send a product to an address found on a shipping label or elsewhere without first receiving return instructions. Eligible voluntary returns must be authorized and handled under our Refund Policy. A parcel’s original shipping charge is not automatically refundable for a change-of-mind return, but charges will be addressed as required where the item is damaged, defective, incorrect, or otherwise subject to a mandatory remedy.
12. Contact
For shipping help, email info@nutrientwiz.com or call +1 844 741 7807. Include your order number and a concise description of the issue. Do not email payment-card information.
For related terms, see our Terms and Conditions, Refund Policy, and Privacy Policy.