Last updated: August 19, 2026
This Refund Policy describes NutrientWiz’s voluntary return process and how we address cancellations, damaged or incorrect items, and refunds for purchases made through nutrientwiz.com. It forms part of our Terms and Conditions.
This policy is in addition to, and does not replace or limit, any statutory warranty, guarantee, cancellation right, or other mandatory consumer remedy. Where applicable law gives you a greater right, that law applies.
1. Thirty-day voluntary return window
You may request a voluntary return of an eligible item within 30 days after delivery. To be eligible, the item must:
- have been purchased through nutrientwiz.com;
- be unopened, unused, and in its original condition;
- retain its original packaging, safety seal, labels, and included components;
- be suitable for resale and not expired or damaged after delivery; and
- be accompanied by the order number or other reasonable proof of purchase.
The 30-day window is measured from confirmed delivery. If no reliable delivery date is available, we will use other reasonable order and carrier information to assess timeliness.
2. Items not eligible for voluntary return
For health, safety, and hygiene reasons, the following are not eligible for a change-of-mind return:
- opened or used vitamins, supplements, food, beverages, powders, capsules, tablets, gummies, liquids, probiotics, or other ingestible products;
- any product with a broken, removed, or altered tamper-evident or safety seal after delivery;
- goods that are not suitable for return because of health protection or hygiene once unsealed;
- items damaged, contaminated, improperly stored, or expired while in the customer’s possession; and
- an item clearly identified as final sale or non-returnable before purchase, where that exclusion is lawful.
A non-returnable designation does not remove rights relating to an item that arrived damaged, defective, incorrect, unsafe, or otherwise non-conforming, or a right that cannot lawfully be excluded.
3. How to request a return
Before sending anything back, email info@nutrientwiz.com within the applicable period. Include:
- your order number;
- the item and quantity you want to return;
- the reason for the request; and
- photographs if the item or parcel arrived damaged, incorrect, opened, leaking, expired, or otherwise problematic.
We will review the request and, if eligible, provide return authorization and current return instructions. Do not mail a product to an address found on a parcel, label, website directory, or other source without our instructions. An unauthorized return may be delayed, refused where lawful, or impossible to identify.
4. Return packing and shipment
Pack an authorized return securely and follow the instructions provided. You are responsible for the item until it is received, except to the extent applicable law provides otherwise. Consider using a trackable service and retaining the receipt. Do not include unrelated products, payment information, or unnecessary personal or medical information.
For an ordinary change-of-mind return, you may be responsible for return shipping and the original shipping charge may be non-refundable, to the extent disclosed and permitted by law. Before you ship, we will tell you whether a return label is supplied or return shipping is payable by you. For a confirmed incorrect, damaged, defective, or otherwise non-conforming item, we will provide an appropriate remedy and return instructions without imposing a cost that applicable law places on us.
5. Inspection and refunds
We inspect returned items to confirm identity, condition, and eligibility. If approved, the refundable amount will be sent to the original payment method unless applicable law requires or permits another method that you accept. We aim to complete inspection and initiate an approved refund without unreasonable delay. Your bank, card issuer, or payment provider may require additional time to post the credit.
If a return does not meet the voluntary policy, we will explain the decision and any available option. We will not reduce a refund or impose a restocking charge unless the basis was properly disclosed, reflects a lawful deduction, and does not impair a mandatory remedy.
6. Damaged, defective, expired, unsafe, missing, or incorrect items
If an order arrives damaged, defective, expired, with a broken or suspicious safety seal, missing an item, or containing the wrong item, do not consume or use the affected product. Contact us as soon as reasonably possible. Retain the product, shipping container, packing materials, shipping label, and order information while we assess the issue, unless retaining the item would be unsafe.
We may request reasonable photographs or other information needed to verify the problem. Depending on the circumstances, stock availability, and applicable law, the remedy may be a replacement, refund, or another lawful solution. A request for evidence or prompt notice does not shorten a mandatory limitation period or remove a statutory remedy.
7. Adverse reactions and product dissatisfaction
Stop using a product and seek appropriate medical help if you experience a serious or unexpected reaction. Customer support cannot provide medical advice. An opened product is not ordinarily eligible for a voluntary change-of-mind return because it did not suit a preference, taste, or individual response. This does not affect a remedy that applies because the product is defective, unsafe, misdescribed, recalled, or otherwise non-conforming.
8. Exchanges
We do not guarantee direct exchanges. Where an exchange or replacement is appropriate and stock is available, support will confirm the arrangement. Otherwise, an approved return may be refunded and a replacement product may be purchased separately.
9. Order cancellations
Contact us promptly if you want to cancel an order. We will try to stop it, but cancellation is not guaranteed after processing begins. If cancellation succeeds after payment, the cancelled amount will be returned to the original payment method. If the order has already been dispatched, the voluntary return rules above apply after delivery. Any mandatory cancellation right remains unaffected.
10. Refused and undeliverable parcels
If a parcel is refused or returned as undeliverable, contact us. Once it is received and identified, we will explain whether redelivery, cancellation, or a return is available. Any shipping deduction or additional charge will be made only where properly disclosed, reasonably incurred, permitted by law, and not caused by our error.
11. Promotions, sets, and gifts
A return may affect a discount or free item that depended on the original purchase. Any recalculation will follow the promotion terms shown before purchase and applicable law. A refund will never exceed the amount actually paid for the returned item, except where law requires an additional remedy.
12. Contact
For a return, cancellation, or order problem, email info@nutrientwiz.com or call +1 844 741 7807. Include your order number. Do not email payment-card information or unnecessary medical information.
For related terms, see our Terms and Conditions, Shipping Policy, and Privacy Policy.